Loosen Up and Try to Relax
When listening, we may become very excited, even impassioned about what is being said.  This can in turn preoccupy us with many of our own thoughts, and we may even interrupt the speaker.  This causes us to miss vital information.  The key is to relax, wait until the speaker is finished and then respond, when we have a complete understanding of their point.

“I understand…”
It’s helpful to let the people know that you heard and understood what they said.  You can do this by using the feedback technique of restating:  “You are saying that you...” or “I understand that you need…”

Show Interest and Avoid Distractions
Many of us have experienced times when the topic of conversation is just not interesting to us.  But instead of faking interest or acting bored, it’s more helpful to ask yourself something like: Is there some information here that could be helpful to me or that I can use? Avoid distractions like answering cell phones, glancing at an email or television and finishing chores.  

Taking Notes?  Keep it Brief
Note taking can be helpful, but keeping it brief and organized is key. Focus on the main points instead of trying to write everything down. Remember it’s not about how many notes you take, but how meaningful and helpful they are later on.

Expressions and Non-Verbal Signs are Important
Many of our non-verbal signs and clues can affect the way a conversation plays out.  These include tone of voice, eye contact or looking away, facial expressions (smile, frown, surprise, rolling eyes, etc.) and mannerisms (fidgeting, tapping fingers). Being aware of these signs, both yours and the speaker’s, is key.

Navigate to a Common Solution
Don’t look for what is “right” or “wrong” in what someone is saying. Many times we have strong opinions and emotions that come up when we hear a certain word, phrase or idea. Instead, ask questions that may guide you to a common solution.